Important Patient Information for all our patients 

We have now been successfully and safely open since June 2020 and all routine appointments have been going ahead as planned.  Visiting us is safe and we have updated our already stringent cross infection controls to also now reduce as much as is humanly possible,  any risk of Covid 19 in our premises. 

If you have any questions or concerns about visiting us , please email us or ring the practice on 01790 755312 or on reception2010@hotmail.co.uk

IMPORTANT PATIENT INFORMATION PLEASE READ IN FULL :-

 *** EMAIL / MOBILE PHONE PROVISION UPDATE FOR  YOUR RECORDS  WITH US *** 

You will be receiving a text message or email from us explaining that we NEED,  from now on,  ALL of  our patients to update their medical history ELECTRONICALLY 48 hrs prior to any future appointment , THIS WILL INCLUDE A NEW COVID 19 RISK ASSESSMENT TOOL. This is compulsory for ALL  of our patients please and will be emailed to you within 3 days of your appointment. If you have any difficulties with this form, please email the practice on reception2010@hotmail.co.uk.

The email address to send

Your name / address / email address & tel number ( pref a mobile ) is

reception2010@hotmail.co.uk

We totally appreciate that not all of our patients are computer or internet familiar and we would  ask that anyone with problems doing so ask a family member or a friend to help them. If this is not possible please ring us on 01790 753536 and we will be happy to help. 

You will receive an email from ‘Survey Creators’ within 3 days of your appointment. Please fill in both the COVID assessment & medical history update form as without these, we can not proceed with your appointment*** 

Preparing to come for an appointment:-

If you have not received the email with the attached forms prior to your appointment then:

• Please go onto the website a MINIMUM of 48 Hours prior to your appointment and complete the updated online Medical History and Covid 19 assessment tool, this will then send us the completed forms to place on your notes.
• If you have any Covid 19 symptoms starting after you have completed the online tools please inform us immediately and we will decide on what is the best course of action for you as regards dental care and your dental appointment.
• On the day of your appointment please follow the following checklist :-
• TRANSPORT :- Arrange in advance how you are getting to us for your appointment.
• GUESTS :- We are trying to keep the number of people in the practice to a minimum, we therefore politely ask that if you can then please attend alone for your appointment.
• THIS IS UNLESS:-  You need someone with you to provide valid consent / understanding for the treatment. (ie parents of the child with an appointment , learning difficulties , hearing difficulties etc etc )
• You need help with mobility into the practice.
• VERY IMPORTANT :- Please come straight to your appointment , DO NOT go anywhere else prior to your appointment such as shopping etc and please bring a FACE MASK to your appointment.
• DO YOU NEED IT? :- Please DO NOT BRING ANYTHING UNNECESSARY into the building with you. 
• MOBILE PHONES :- If you bring a mobile phone in with you , please put it in a pocket that can be zipped or secured as we will not allow it to be placed on any surface in the practice or touched by yourself during the appointment , or it can go in the lidded box. 
• ARRIVING :- On arrival at the practice we will be expecting you. Please enter the main entrance as normal. 
• HANDWASH STATION :- Please use the provided antibacterial hand wash station outside the building to thoroughly sanitise your hands PRIOR to entering the building.

After your appointment is finished :-

• AFTER YOU APPOINTMENT, be aware of social distancing and leave space for other patients on your exit, you can make all appointments as normal at reception. We ask that payment is made contact free where possible.

If you’ve got a complaint … please tell us , and we’ll do our best to sort it out .. if we don’t sort it out , tell your family and friends we didn’t .. if we get it right though , please tell them we did !

Google Reviews:-  If we get it right we would ask you to add to our Google Reviews as well please .

https://www.google.com/search?q=cygnet+house+dental+studio+ltd&oq=cygnet+house+de&aqs=chrome.1.69i57j69i59j0l6.4202j0j8&sourceid=chrome&ie=UTF-8#lrd=0x47d7d99d627c289d:0xaf5f6fa79467425f,3,,,

Most importantly , we will do our utmost to provide you with the high levels of dental care you’ve always had from us , we’ll be as personal as we can , and hope to still enjoy a joke and bit of a giggle with you as always . 

***IF YOU HAVE AN APPOINTMENT IN THE NEXT 48 HRS  PLEASE  FILL IN THE ONLINE COVID FORM AT THE END…  BUT ONLY IF YOU HAVE AN APPT IN THE NEXT 48Hrs ***  THANKYOU.

Team Cygnet ! xx